FAQs

___

WHAT SHIPPING OPTIONS ARE AVAILABLE?

We exclusively utilize a swift shipping service for all orders within the USA, priced at a flat rate of 5 USD per order. Regrettably, deliveries to US military bases are presently not feasible. We extend our apologies for any inconvenience this may cause.

HOW LONG UNTIL I RECEIVE MY PACKAGE?

Anticipate a delivery window of 3-8 days within the USA. Please note that during peak seasons, delivery times may experience slight delays.

DO YOU OFFER INTERNATIONAL SHIPPING?

No, our services are currently restricted to the United States.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We exclusively accept PayPal. Upon selecting PayPal as your payment method, you will be redirected to the PayPal payment page, where you can securely confirm your transaction by logging into your PayPal account.

IS ONLINE PURCHASING SECURE?

Absolutely. Safeguarding personal information is paramount to us. We uphold a strict policy against renting, selling, or sharing your personal data with any third parties.

For detailed insights into our privacy practices, refer to our Privacy Policy.

CAN I MODIFY MY ORDER?

Unfortunately, orders cannot be altered once confirmed. We require customers to thoroughly review all order details including item specifications, sizes, designs, and shipping addresses before finalizing their purchase. Therefore, we do not accommodate returns or exchanges stemming from incorrect selections.

CAN I CANCEL MY ORDER?

Yes, cancellations are feasible within the same day of placing the order, provided it is done within 6 hours. However, if the order has already entered the processing and shipping phase, cancellation may not be possible. Please note, a management, processing, and transaction fee amounting to 10% of the total order value will be levied upon cancellation. Kindly direct cancellation requests to [email protected].

CAN I REQUEST A RETURN OR REFUND?

Returns or exchanges are accepted within 30 days of delivery, subject to certain conditions, with no additional fees except for shipping costs incurred during the return process.

WHAT IS THE TIME FRAME FOR RETURNS?

Our return policy remains effective for 30 days following the completion of the delivery process. Beyond this period, the order is deemed accepted by the customer, and refunds will not be facilitated. For comprehensive details, refer to our Returns & Refunds Policy.

I HAVE NOT RECEIVED MY ORDER. WHAT RECOURSE DO I HAVE?

If the shipping tracking indicates completion, yet the order remains undelivered, we recommend checking thoroughly around your premises. Should the package still remain elusive, kindly reach out to the designated shipping company listed in the shipping status email notification. If issues persist, our support team is readily available at [email protected] for further assistance.